Introduction
The Terms and Conditions are valid on the homepage and these Terms and Conditions are considered as a general contractual agreement.
We reserve the right to change the https://matchahonpo.com terms and conditions, so please read them on our website before making a purchase. If the Terms and Conditions are changed, the then current terms and conditions will apply to orders placed on the website.
how to order
You can order currently available products on our website, https://matchahonpo.com. By pressing the "Add to Cart" button, you can add the product you wish to purchase to your order list. If you want to add other items to your "Shopping List", click the "Continue Shopping" button. If you want to confirm or change the contents of your shopping list, please click "View Cart". The "Shopping List" displays the products the customer wishes to order and their prices. Once you have selected a country or region to ship to, this page will also display the estimated shipping costs.
You can click "Proceed to checkout" from the "Shopping List" and place an order with or without registration. We recommend that you first register for an account so that you can earn Reward Points with every purchase.
You can earn points according to your purchase amount.
Target of points
Points are earned on the total amount in your cart, including not only the product price but also shipping costs.For Japanese yen, you will earn 1 point for every 50 yen, and for American dollars, you will earn 1 point for every 50 U.S. dollars. receive. Please note that points will be awarded after the package is shipped, not at the time of ordering.
The earned points are 1 point = 1 yen for Japanese yen, and for US dollars, 1 point = 1 US dollar, can be used for shopping for the next time.
After entering the required data (shipping address, payment method, shipping method), click on "Confirm Payment" to confirm your order.
Depending on the payment method you select, you will be redirected to one of our partner's secure payment sites or to our "Order Confirmation" page, where your order will be validated.
After placing your order, you will automatically receive an order confirmation email. (If you do not receive an order confirmation email within 48 hours after placing your order, please contact us using the inquiry form on our website.The email may have arrived in your spam mailbox, so please check it once.) We recommend that you do so.)
Packaging And Shipping
We pack our products with the utmost care.
Our extensive experience ensures that your order will be shipped undamaged and worry-free. In the unlikely event that the product is damaged during transportation, please rest assured that we will replace or refund the product. We will do our best to ship your order as soon as possible. Depending on our inventory, your package will be shipped within 5 business days of your order. For large orders, some products may take time to manufacture and may take longer to ship, so we will contact you to arrange the shipping date.
Please note that our company is not open on weekends or public holidays.
Customs Clearance Procedures
Basically, if it is for personal use, customs will not stop it. In certain countries, your package may be subject to customs duties upon arrival. This may cause delays in shipping your package and may incur additional charges. Customs formalities are beyond our control and we are not responsible for any formalities that occur to your package once it reaches the destination country. For more information, please contact your local agency or the local office of your carrier.
Refund And Exchange
refund and exchange
If you require a refund or exchange, please contact us within 14 days of receiving the item.
We will only accept requests for refunds or exchanges in the following cases:
Item shipped does not match item ordered
The shipped product is defective
The shipped product is damaged
We cannot refund the product price due to emotional or subjective reasons. Please note that we cannot accept complaints if 14 days have passed after receiving the product. In addition, we cannot provide refunds for products that have already been used. If you receive a defective item, a different item from what you ordered, or a damaged item, please contact us using the "Contact Us" menu.
If the product is returned, refunds are only available for tea utensils and utensils. Refunds cannot be given for returned tea or products that have already been used.
If you receive a defective product or a product that is different from the one you ordered, you can exchange it by post or courier.
If you receive a defective product or a product that is different from the one you ordered, please contact us using the "Contact Us" page.
"Important matter!"
When your package is delivered, if there is any visible damage to the exterior of the package, please take a photo before opening it. Please open the package after taking a photo and check the condition of the product inside. If the product is intact, please use it as is. However, if the item inside the package is damaged, please also take a photo of the item. Please contact us with these photos as evidence. We will contact the delivery company regarding the damage to your package. Once we confirm that the item is damaged, we will begin the refund or replacement process. If you have a complaint, please contact us from the contact menu on our website.
An invoice for the products you ordered will be included in your package. For refunds, we take great care in packaging your package, but when you receive your package, we ask that you make sure that all of the ordered items listed on the checklist have been delivered. Please check that you have not included the wrong item.
Regarding returns and cancellations
We guarantee our products as required by law.
In accordance with the legislation currently in force, the purchase of our products constitutes a contract with the consumer.
The product images on our website may differ slightly in color depth and hue from the actual product.
We guarantee safe and secure delivery. In the unlikely event that the product is damaged during transportation, please rest assured that we will exchange it (if it is in stock) or refund the cost of the damaged product with points. Please see the "Refunds and Exchanges" section above for instructions on how to proceed if your order is damaged during shipping.
If you have any questions or comments, please feel free to contact us from the "Contact Us" menu.